Coldpay is a web-based platform (hereinafter referred to as “Coldpay†or “Platformâ€)
developed and operated by Seekaa Communications Private Limited, a company incorporated under
the Companies Act, 1956 with its registered office at Brajanagar-3rd Lane, Ext. Lochapada Road
Near Dhobanala, Brahmapur, Odisha 760001, India. Seekaa Communications Private Limited
recognizes the expectations of its customers/users with regard to privacy, confidentiality and
security of their personal information that resides with the Company.
This Privacy Policy provides you with details about the manner in which your data is
collected, stored & used by us. You are advised to read this Privacy Policy carefully. By
visiting the Coldpay website and using our services (collectively referred to as the “Websiteâ€),
you expressly give us consent to use & disclose your personal information in accordance with
this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access
the Website.
The terms “We†/ “Us†/ “Our†individually and collectively refer to Seekaa Communications
Private Limited and the terms “You†/ “Your†/ “Yourself†refer to the users.
Note: Our privacy policy is subject to change at any time without notice. Though every effort
would be made to keep you informed of the changes, if any, to the policy, you are kindly advised
to review the policy periodically.
By using the Coldpay website and services, you agree to be bound by the terms and conditions
of this Privacy Policy. As this policy enables us to provide you a secure and wholesome
experience, we will not be able to register you if you are not in agreement with these terms.
By mere use of the Website, you expressly consent to our use and disclosure of your personal
information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and
subject to the Terms of Use.
Personal Data we may collect from you are as under:
Personal details (e.g. name,
email address, contact details including residential address, date of birth, documents such as
identity card / passport details / Aadhaar details / PAN / Voter ID / driving license, and/or
other relevant details) provided by you to us to avail various products/services from us.
Your details including
transaction history, balances, and payment details for effecting transfer of money through
various payment channels provided by us. Financial details (e.g. income and/or credit history)
may be required as part of a request for some of our products/services.
Images or copies of documents
required to avail any of our products/services, including KYC and verification purposes.
Technical and usage information
collected through the Website such as IP address, browser type, device type, pages visited,
session information, and other analytical data to improve our services and ensure platform
security.
Personal Data we may collect from you are as under:
We use your Personal Data in our business activities for providing our or our partners’
products/services and to perform, among other actions, the following:
We use your information to help
prevent and detect fraud, unauthorized transactions, and other illegal activities, and to comply
with legal or regulatory requirements where necessary.
We use your Personal Data for
the following purposes:
To facilitate transactions and
maintain records of such transactions;
To undertake research and
analytics for improving our products/services, security, and service quality;
To process your requests,
applications, or instructions related to our products/services;
To inform you about updates,
changes, or important information related to our services and terms;
To investigate and resolve
complaints, claims, or disputes;
To respond to your queries,
feedback, or support requests;
To verify your identity in
order to provide products/services;
To carry out credit checks,
screenings, or due diligence as required by applicable laws;
To monitor and review our
services for performance, compliance, and security;
To undertake financial,
regulatory, and internal reporting and maintain risk management systems;
To conduct audits and maintain
proper records;
To provide relevant offers,
service communications, or promotional information (where permitted).
We may share your personal information with our affiliates, trusted service providers,
partners, or institutions who assist us in delivering our services, in accordance with this
Privacy Policy and subject to appropriate confidentiality and security measures.
We may also use or disclose your Personal Data as required to comply with applicable laws,
regulations, legal processes, or government and regulatory directives.
We may share personal information with our corporate entities, affiliates, and trusted
partners where necessary for providing and supporting our services.
We may use personally identifiable information (such as name, email address, phone number,
and payment-related details) in the course of processing transactions, providing services, and
fulfilling your requests through authorized partners and service providers.
We may disclose anonymised or aggregated data derived from your personal information to third
parties for purposes such as improving our services, analytics, security enhancement, and
compliance with legal obligations. We do not disclose your personal information to third parties
for their marketing or advertising purposes without your explicit consent.
We may disclose personal information if required to do so by applicable law, regulation,
legal process, or government request, or where such disclosure is necessary to enforce our
Terms, protect our rights, prevent fraud, investigate illegal activities, or ensure the safety
and security of our users or the public.
In the event of a merger, acquisition, restructuring, or transfer of business assets, your
personal information may be transferred to the new entity. In such cases, the receiving entity
will be required to comply with this Privacy Policy with respect to your personal information.
Please note that a “cookie†is a small piece of information stored by a web server on your
browser, which can later be read back from that browser to improve your experience.
We may use cookies and similar tracking technologies depending on the features offered on our
Website, such as maintaining sessions, enhancing security, analyzing usage, and improving our
services.
Cookies themselves do not typically contain personal data; however, if you have previously
provided personal information on the Website, cookies may be linked to such information to
enhance functionality and user experience.
Our Website may contain links to third-party websites that are not operated or maintained by us. This Privacy Policy applies only to Coldpay and its services. We are not responsible for the privacy practices, content, or policies of such external websites.
Users are advised to review the privacy policies of any third-party websites before providing any personal information while visiting those websites.
We take appropriate technical and organizational measures to protect your Personal Data from misuse, loss, unauthorized access, modification, or disclosure. We use secure server layer encryption, access control, and other security mechanisms on our systems. Our safety and security processes may be reviewed and audited by independent cyber security professionals from time to time.
We maintain multiple levels of security including secure login and authentication mechanisms to safeguard user accounts. Users are strongly advised not to share their login credentials, passwords, or OTP details with anyone, and to ensure proper security of their account access.
We provide all users with the opportunity to opt out of receiving non-essential communications such as promotional and marketing-related messages from us or our partners after creating an account on our Website.
If you wish to stop receiving such communications or remove your contact information from our mailing lists and newsletters, you may use the unsubscribe option provided in our emails or contact us directly for assistance.
By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including your consent for sharing your information as described herein.
If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details are provided below:
Email: seekacommunication@gmail.com
Company: Seekaa Communications Private Limited
Address: Brajanagar-3rd Lane, Ext., Brahmapur, Odisha, India – 760001
Company: Seekaa Communications Private Limited
Address: Brajanagar-3rd Lane, Ext., Brahmapur, Odisha, India – 760001
You may communicate with us by sending a written communication through registered post or courier to our registered office address.